Customers Bank and OpenAI team up on AI deposit onboarding platform

Customers Bank is bringing Palantir into its AI plans. The two companies will build an AI-powered platform for deposit onboarding, the process of getting new customers’ money through the door and into accounts. What the bank is building, and with whom The Palantir partnership centers on a single job: deposit onboarding. The deal sits alongside a larger AI project the bank has already made public. On April 27, 2026, Customers Bank announced a multiyear collaboration with OpenAI to overhaul its commercial banking operations. Streamlined digital onboarding for deposits was a core focus of that effort too. The OpenAI arrangement sets out unusually specific goals. The bank wants commercial deposit account openings to take less than 20 minutes, down from more than a day. The goals reach beyond deposits. Customers Bank is aiming to shrink commercial loan closings from 30-45 days to approximately one week. It also wants its efficiency ratio to fall from around 49% to the low 40s, with returns expected to begin in 2027. A bank that has been at this for a while Customers Bank is a subsidiary of Customers Bancorp and is based in West Reading, Pennsylvania. It holds approximately $26 billion i...