Goldman Sachs reports AI is already reshaping labor markets across developed economies

Goldman Sachs published a report on August 19 detailing how artificial intelligence is measurably slowing job openings growth across major developed economies. The impact is most pronounced in the United States, Germany, and Australia, with sectors heavily exposed to AI automation diverging sharply from historical employment trends. The numbers paint a stark picture Call centers are the canary in the coal mine here. US call center employment has fallen 39% below its historical trend line. Canada isn’t far behind at 33% below trend, and Germany sits at 27% below. Beyond call centers, the report identifies software publishing, management consulting, and advertising services as sectors where employment patterns have notably diverged from what historical norms would predict. Employment in information and communication services has cooled significantly, particularly in the US, where trends are tracking close to what Goldman’s models would expect given broader economic conditions. The overall AI adoption rate in major developed economies currently sits at approximately 15-20%. The structural shifts in employment data are showing up well before most companies have fully integrated these t...