Compensation After an Exchange Hack: What Twelve Crypto Providers Really Promise German Customers

When customer holdings are stolen from a crypto exchange, the exchange as a rule does not make good the loss, and no state body steps in either. That is the short answer, and it appears in those or similar words in the providers' own public documents. On September 8, 2026 we retrieved the security, legal and protection-fund pages of twelve providers that address customers in Germany with German-language sites, and looked at what is actually promised there. For seven of them a solid statement could be evaluated. Exactly one provider names a fund of its own with a figure attached. Not a single one promises a private account reimbursement for stolen coins. The occasion is recent. In the first week of September 2026, around $322 million flowed out of crypto systems according to a count by The Crypto Times, of which roughly $320 million came from the Liquid Network peg-out alone, reported by Bloomberg on September 7. We described the incident the same day in our report on the Liquid Network peg-out. The second half of the question stayed open there, and it is the subject here: who actually pays when your balance is hit? Who reimburses stolen coins? The legal position in three sentences ...